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Reading between the data: Exploring the mismatch between the number of insurance policies reported by consumers vs. providers in Zambia

First published on the Cenfri website. In 2014, 22.2% of adults in Zambia were covered by insurance. In 2015, just 2.6% were. If you are working on insurance in Zambia you would probably think the magnitude of this change was because of the discontinuing of the Airtel Life product. But even if you exclude Airtel Life from the 2014 data, it captures three times more insurance policies than the 2015 data. So why the mismatch?